Facebook hacking help

Your account may have been hacked if you notice:. You can also review these tools and tips to help keep your account safe. You may also want to learn how to protect yourself against malicious software that can potentially compromise your account. Note: If the email associated with your Facebook account has changed, you can reverse this. When an email is changed, we send a message to the previous email account with a special link.

You can click this link to reverse the email change and secure your account. Was this helpful? Related Articles. My Facebook account was hacked and used to make purchases on apps. How do I request information about an account that was impersonating me on Facebook? How do I know if a public figure or brand on Facebook is authentic? Fake Accounts. How do I report a fake Facebook account?

Terms and Policies. Ad Choices. Create Ad. After a week and a half, he finally regained access to his account on Tuesday — but he never heard from Facebook about why he lost access in the first place. Linda ran into the problem firsthand when she spent weeks dealing with Facebook trying to delete the ad accounts make by the person who hacked her account. In emails between her and Facebook that were reviewed by Digital Trends, a Facebook Global Marketing Solutions rep initially promised to delete the accounts on July 1.

One rep seemed to think she was an advertiser, not a regular user whose hacked account had been used to fraudulently purchase ads. Eventually, a rep told her that no one at Facebook had enough control over the platform to delete the accounts.

Linda tried to delete the accounts herself, but ran into error messages. At a company as big as Facebook, the customer support team might not have the kind of engineering or platform access it needs to truly help the victims of hacked accounts. Fix a Problem. Fundraisers and Donations. Facebook Mobile Apps. Managing Your Account. Privacy, Safety and Security. Policies and Reporting. I think my Facebook Page was hacked or taken over by someone else. If you can't access your Page, first check to see if another admin of the Page may have removed you.

The best thing you can do is contact a Page admin and ask them to add you back. Keep in mind that there are different kinds of Page roles , and only admins can add or remove people. Pages can only be accessed through a personal account that belongs to an admin.